original_sterling-silver-hoop-earrings
original_sterling-silver-hoop-earringsHBE40YNewShotIMG_6577-1000x1000original_rose-gold-hoop-earrings-1000x1000IMG_6577 silveroriginal_rose-gold-hoop-earrings-1-1000x1000Packaging - earring cards2Packaging - earring cards1Packaging - GreyPouchPackagin - Earring Giftbox

Reviews

DateRatingComment
15-Dec-2021

Service rating : The ear rings arrived faulty, one of them was bent, and not round like the other.
I contacted via email as the phone number was apparently too busy.
I emailed a photograph of the faulty product as an attachment to an email and was advised to print off a return label with free postage. I had to purchase a new padded envelope to return the faulty item as the one I was sent was ripped when I opened it. I followed the return postage advice and have proof of postage from the post office.
I am waiting for a replacement product. The last email I received from your company was to say that they are waiting for my return to reach them before they will send out a replacement, this was four days ago. Can I please make a suggestion? why do you not quality control prior to packaging your products prior to delivery? it was very obvious that the earing was bent and not round like the other one, someone had to have put the items into a box so must have seen this.
Product : Still waiting for replacements to be delivered

18ct Gold Plated or Sterling Silver 3.5cm Creole Hoop Earrings

Hurleyburley HBE40
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£29
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The simplicity of these timelessly classic earrings makes them the perfect gift for all occasions.

Available in sterling silver, 18ct yellow or rose gold plater sterling silver.

Creole hoops with a hinged opening

FREE STANDARD DELIVERY – Our standard postage is by Royal Mail 1st class post which has delivery guidelines of 1-2 working days but is not guaranteed to arrive within this timeframe.

FREE GIFT BOX – All our jewellery comes beautifully packaged in either a Hurleyburley velvet pouch or Hurleyburley gift box tied with a silk ribbon and we can add a gift card for your special message. All our Earrings come on your choice of earring card design too.

This item is available for Express Next Day Delivery if ordered before 3pm MON – FRI

made from:

925 Sterling silver

925 Sterling silver plated with 18ct yellow or rose gold

dimensions:

Diameter: 3.5cm

product code:

HBE40

NOTHS;

SILVER; 538192

YELLOW/ROSE; 410212

Reviews

DateRatingComment
15-Dec-2021

Service rating : The ear rings arrived faulty, one of them was bent, and not round like the other.
I contacted via email as the phone number was apparently too busy.
I emailed a photograph of the faulty product as an attachment to an email and was advised to print off a return label with free postage. I had to purchase a new padded envelope to return the faulty item as the one I was sent was ripped when I opened it. I followed the return postage advice and have proof of postage from the post office.
I am waiting for a replacement product. The last email I received from your company was to say that they are waiting for my return to reach them before they will send out a replacement, this was four days ago. Can I please make a suggestion? why do you not quality control prior to packaging your products prior to delivery? it was very obvious that the earing was bent and not round like the other one, someone had to have put the items into a box so must have seen this.
Product : Still waiting for replacements to be delivered

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