Service rating : Terrible service. Very bad quality plating and base metal. Will never buy from this shop again. Ring and necklaces turned black within days. When contracting the company for assistance, they blamed me saying it was probably due to some product I used and not the quality of their products and didn't offer me anything solution. VERY DISHONEST BUSINESS, SELLS LOW QUALITY PRODUCTS. DO NOT BUY FROM THEM
Product : TURNED BLACK WITHIN DAYS. SUPER LIGHT. EXTREMELY POOR QUALITY. DO NOT BUY

Hello,

I am very sorry that you were not happy with your recent order from us.

I just want to clarify, I did not by any means try to blame you at all, I just wanted to explain that given sterling silver is a sensitive metal it may have been the case that something as innocent as a moisturizer, perfume, aftershave, etc. might have irritated the metal and cause the discoloration. This was not intended to place blame, just to help provide one possible explanation as to why this might have occurred.

We did offer to receive back your ring in order to remove the tarnished effect for you, and given that the necklaces you ordered were already sent elsewhere we refunded them on this occasion for the frustration this caused you, so we did offer a solution in that respect.

Upon further discussion at our offices it sounds as though your ring has oxidised, a very natural process that occurs when sterling silver is exposed to more humid conditions or household chemicals that are almost constantly present. We can happily look at fixing this for you as I have already offered if you wish to message us against your order number to arrange a return.

Kind regards,
Jack

Hurleyburley