Service rating : Nice product but it was tangled together which should have been thought of. This, as the earrings are connected with a small chain. I have separated them and untangled them now, but they are not in the presentation bag together. Also the email communication was a bit random. I had no idea when they were arriving, they were actually early.
Product : Nice product, communication a bit random from parent company via royal mail.

Hi there,

I am sorry to hear the earrings arrived tangled. I can assure you we package all of our items with care and so this may have happened during transit, or one of our new team members may not have been sure how to pack the item! We do apologise for this.

We have also recently switched to a new dispatch system which we have found sends out more emails than we are used to and so we are trying to get to grips with this as we speak!

Service rating : Came quickly and good quality. Would recommend to family and friends
Product : Good quality. Exactly like the photo

This is great to hear! Thank you so much for taking the time to leave us a review!